It's been over 20 years since I flew on United. I remember it clearly--I went home to Nebraska with J1 for the first time (she was about 4 months old) and I drug her and an enormous diaper bag through the airport in Chicago. I remember that I had to go through security to change terminals and that I walked at least a thousand miles, or so it seemed. Before that, I used to fly United fairly regularly because they were one of the two airlines that went out of Lincoln, so when I was still in college and DOTR was here, I often did the Lincoln-Chicago-Atlanta gig.
Living in Atlanta, we're pretty lucky that it is possible to get on a plane and get off just about anywhere you want to be without going through another airport (if you're willing to pay for it, that is). So, we fly Delta more often than not, unless we get a good deal to somewhere on Airtran or we're booked on a company trip and they make us use another carrier (yeah, don't even get me started on the Alitalia debacle--we'll be here all day). Sometimes it's kind of fun to go to the blue side of the airport where it's not as crowded and the people seem to be nicer--we used to call it "flying the un-Delta"--because frankly for quite a few years Delta's had an attitude around our airport anyway. You're stuck with us, so deal.
So anyway, back to the friendly skies. DOTR heard about this great sale on United to Hawaii back in July and jumped all over it. And we were off.
First, they changed the time of our flight and bumped us off our flight home from Maui to Chicago AND then our flight from Chicago to Atlanta because there was too short a connection time. All without telling us. No email, nothing. DOTR just was checking in one day for the heck of it and found out that while we were fine getting there, we had no seats home. It took him 2 hours on the phone to get that one straightened out and we were stuck in the last row of the plane by the bathrooms for our Maui/Kona-Chicago trip home. Some fun. But it was the best he could do--they were bursting at the seams.
We got to Chicago after leaving our house at 4:00 am and we all ate breakfast at the airport. Little did we know that would be the last food we would see until we landed. They now sell boxed food, only take CASH--$6 for snacks and $9 for a sandwich (preferably correct change because if you don't have it your chances of getting it back are slim to none). Unless you've spent about 30 minutes perusing the inflight magazine, you have no clue what they're selling you when they come by because they all have catchy names like "the minimeal" and the "healthy choice", etc. AND if you don't grab it then (with your correct change) they are on to the next row and sorry, too bad so sad, you snooze you lose. Never have I been on a long haul flight where there's no food if you don't have cash. Luckily, I brought a bunch of snacks and made everybody buy a drink before we left or it would've been an even more miserable 9 1/2 hours.
The plane was so old, the seats were scratchy upholstery, and I was really surprised that they still fly that far in aircraft without the video screen in the seatback. We watched three horrible movies and one okay movie (on the way there--horrible and okay, way home...both awful) on a screen so old the quality was about the same as the roll down projector screen they used in our sad audio visual room in my high school. And I was so lucky to have honeymooners in front of me who blocked my view of said miserable movies because she was unable to detach her head from his shoulder. I was too tired from getting up at 3:30 am to read, otherwise I wouldn't have even attempted to watch. The worst thing, though, was the landing with the two seatbacks of the honeymooners right in my lap (and J2's) because the flight attendants did not even walk through the cabin to make sure everybody's seatbacks and tray tables were in the upright position. Yeah. Can you believe it?
On the way back, DOTR paid a few hundred dollars to upgrade us to economy plus or something and get us out of our bathroom seats, but somehow we got all spread around even though we booked seats together. The flight attendants seemed to be social coordinators moving people around and we were stuck with what was left as far as I could tell. DOTR got a little pissy about it, so we did score some kind of customer appreciation certificates (that reminds me I need to go online and figure out what we get). And the girls got to move to first class (which they SWORE was full back when people were desperately trying to upgrade) for the landing--so they got a cheese danish and cup of hot coffee out of the deal. We had a short stop in Kona while they cleaned the plane and we desperately found an ATM and then had to buy to stuff to get enough $1 bills so we could buy food on the flight home, but J1 and I didn't get our orders in fast enough (because I was trying to hand out money to everybody all over the cabin with food carts blocking both aisles) to get a sandwich so we got the leftover snacks.
We got in about 25 minutes before the flight we were originally scheduled to take was leaving, so we made a run for it to try to get on standby. As I said before, J2 and I didn't get on, so we went from B terminal to the very end of F terminal and waited for our flight home. Atlanta's airport is huge, but we have trains and moving sidewalks to get you around. Chicago, not so much. At least not to where we needed to go. Tired, cranky, overburdened with carryon luggage (no thanks to $25 a bag and tight connections) we were not having a good morning in the Windy City.
I can honestly say, unless it's the deal of the century (and maybe not even then because I am into my quality of life more than money these days), it may be another twenty years or more until I fly the friendly skies of United again.
I'm sticking with Delta.